How to get a refund for apps purchased from the Google Play Store
When you purchase digital services from any software party developer, as well as from the Google Play Store, you will have to contact the vendor if you want a withdrawal and to get refunded.
Because everyone has experienced buyer’s remorse at some point; from those oversized pants that made you look absurd to that brand new TV that failed to fascinate when you switched it on.
For apps, it might be due to incompatibility problems with your smartphone, or perhaps the software just doesn’t deliver on its promises.
For physical items, you can arrange to return the item to the store as soon as possible for a refund.
However, what happens if you wish to return/reverse digital purchases?
Here, we will explain how you can get refunded for purchases made on the Google Play Store.
Bear in mind that the refund process can vary depending on the type of purchase.
But first, we must familiarize ourselves with the rules governing software refunds:
Know Your Legal Rights
By law, goods paid for have some basic principles covering them. If they are faulty or do not fit their description, you are eligible for a repair, a refund, or a replacement.
Note that “Satisfactory Quality” in terms of consumer legislation refers to technical quality only (not artistic quality). For example, “This music won’t play” should activate a refund.
However, “This music sounds awful” won’t trigger a refund – unless the product wasn’t properly labeled and the customer thought they were buying something else.
With Google, the software giants, consumer rights depend on what they are buying and in a few cases, the country they live in.
Purchases made by people living in the EU, for example, are dependent on different rules:
- When you purchase digital content like apps, in-app items, music, movies, or games, on the Google Play Store, you relinquish an automatic legal withdrawal right and the standard rules for refunds apply.
- When you purchase digital services from any software party developer, as well as from the Google Play Store, you will have to contact the vendor if you want a withdrawal and to get refunded.
Best Ways to Return Paid Software, Games and In-App Purchases
The good news is Google operates a straightforward return policy for Android apps and games.
If you purchase Android-based software and are not satisfied with it for some reason, you may return it in less than 2 hours for a complete refund.
If that 2 hour period elapses, you still have 48-hours to submit a refund request to Google for processing.
If you delay beyond this period, the app developer will have to decide on whether or not to refund you.
For in-app purchases, getting refunded without the developer’s approval is not an easy task, but you can also try out the same procedure described earlier for the 48-hour window.
If you wish to claim your refund within 2 hrs of purchase, follow these simple steps:
- Launch Google’s Play Store app.
- Click on the Menu button and open Purchase History.
- Highlight the software or game you wish to return.
- Click on the Report a Problem option and then pick a problem from those available on the drop-down menu.
- Next, follow the on-screen prompts to get your refund.
Now you can uninstall the software.
- Bear in mind that if the 2-hour window has already elapsed you won’t find a refund button; instead, it will say Uninstall.
If you wish to claim your money back after less than 48 hrs of purchase, follow these simple steps:
- Launch your web browser and then go to the Google Play Store.
- Scroll down to the Order History section to find the particular order you wish to return.
- On the right side of the order, you will see a More button. Click on it.
- Choose the Request a Refund option.
- Complete the form provided stating there that you would like to be refunded.
How to Contact Software Developers for Refunds
- Launch the Google Play Store app on your smartphone.
- Look for the app or game whose developer you wish to contact.
- Launch the game download page.
- Scroll down to reviews section. Just after the reviews section you will find the developers contact.
- Contact them via their website or personally mail them.
How to Get Refunded On EBooks
Generally, you have 7 days to return eBooks purchased from the Google Play Store (30 days to return educational titles purchased via Google Play for Education).
However, eBooks that were available only for a brief period are excluded from this rule.
If you wish to request a refund, you have to get in touch with the Google Play Customer Support team.
How to Get Refunded On Movie Purchases from Google Play Store
If a video clip is malfunctioning, you can get your money back within 65 days – however, if you have simply decided that the movie you purchased isn’t your type of movie, you have just 7 days.
But that period applies only if you have not yet started watching the motion picture.
If you watch even 3 minutes of the flick and decide “this is garbage!” it’s tough luck for you.
The same rules are applied to TV show purchases.
How to Get Refunded On Music Purchases from Google Play Store
Once again, you can easily get a refund on your music purchases from Google only if you have not yet downloaded or streamed it; the moment you perform either of those actions, a refund will only be considered if the song is technically (and not artistically) inadequate.
Moreover, you have just 7 days to demand for your refund, and 14 days if you are located in Europe.
Follow these simple steps if you wish to request for a refund:
- Log in to your Google Play Store account via your web browser.
- Search for your Order History and locate the particular item you wish to be refunded for.
- Tap the Menu button.
- Choose the Report a Problem option.
- You should now see the option to Request a Refund.
Perhaps you don’t currently have access to a PC; you can try getting in touch with the Google Play support team via the app instead.
Have you always wondered how to get your money back from Google?
Now you know what to do!